Medical Front Desk Receptionist
Company: Associated Urological Specialists LLC
Location: Orland Park
Posted on: September 13, 2023
TheMedical Front Desk Receptionist is responsible for basic
clerical tasks such asanswering the phones, greeting patients and
visitors, scheduling appointmentsin a professional and timely
manner. They are responsible for moving thepatients through the
intake and checkout process including patientregistration, check-in
and check-out, collecting co-payments, deductibles, andany other
patient owed account balance, filing and medical records. The
FrontDesk Receptionists must ensure that all procedures, from
pulling correctpatient files to charting insurance information, are
closely followed so thatthe medical team can concentrate on the
well-being of the patients. Front DeskReceptionists must interact
smoothly with back office personnel and helps inthe back-office
area, if needed.
ACCOUNTABILITIES/NATURE AND SCOPE:
TheMedical Front Desk Receptionist will have the following
accountabilities (butare not limited to):
1.Welcomes and greets all patients and visitors, in person or over
2.Answers the phone while maintaining a polite, consistent phone
manner using thefollowing proper telephone etiquette:
a. Beingan active listener - focusing on the speaker and the issue
being discussed, tryingnot to interrupt, being aware of non-verbal
communication, avoiding talking tosomeone else
b. Havinggood phone manners by answering quickly (at least by the
third ring), speakingslowly and clearly, and asking permission
before placing a caller on hold
c.Maintain confidentiality by being cautious about the information
given over thephone keeping in mind that other people may hear your
d.Considering the following:
- Always thank the caller for calling
- Never hang up first
- When taking messages, be as detailed as possible
- Staying calm and polite even when a patient/visitor is rude to
3.Responsible for keeping the area clean and organized
4.Registers new patient and updates existing patient demographics
by collectingdetailed patient information including personal and
financial information (ex.co-payments and insurance cards)
5.Collecting patient past due balances
6.Scanning incoming faxes
7. Generatebatch transmittal reports for each day
8.Facilitates the patient flow by notifying the provider or other
medical staffof the patients' arrival, being aware of delays, and
communicating withpatients and clinical staff
9.Responds to inquiries by patients, prospective patients, and
visitors in acourteous manner
10. Keepsmedical office supplies adequately stocked by anticipating
inventory needs,placing orders, and monitoring office equipment
11.Protects patient confidentiality, making sure protected health
information(PHI) is secured by not leaving PHI in plain sight and
logging off the computerbefore leaving it unattended.
12.Ensures proper hand off of responsibilities once their task is
13. Meetsestablished attendance criteria and starts work promptly.
Punctual anddependent for assigned/confirmed shifts
14.Respects and acknowledges the organizations commitment to
cultural diversity,which is expressed through behavior, language
15.Consistently demonstrates good use of time and resources.
16.Adherence to HR & Corporate policies and procedures.
17.Ensuring that all medical records are accurate and complete
within the SBU forall patients.
18.Ensuring compliance of healthcare regulations, medical laws and
19.Regularly adheres and supports compliance and accreditation
efforts as assignedincluding, but not limited to OSHA, HIPAA & CMS
guidelines for Parts C& D on General Compliance and Fraud, Waste &
20.Performs other position related duties as assigned
EDUCATION & CERTIFICATION:
A minimumof High School Diploma or General Education (GED).
Graduate from a vocationalor technical school preferred.
Proficiency must be attained via on-the-jobtraining and
orientation. Certification in Front Office
QUALIFICATIONS, SKILLS AND ABILITIES:
The FrontDesk Receptionist must have a minimum of 1-3 years'
experience in a in aphysician office setting preferably within the
urology specialty. Customerservice skills experience is a must.
Excellent oral and written communicationskills. Proficient
interpersonal relations skills. Must have strong computer skillsto
handle clerical tasks, including working with office and EMR
systems. Basicknowledge of health insurance products (HMO, PPO,
HSA, Commercial, Medicareetc.). Basic knowledge and understanding
of CPT procedure coding and ICD-10diagnostic coding a plus.
Toperform this job successfully, an individual should have the
knowledge of:Internet Software; Microsoft Office Suite; Electronic
MailSoftware (Microsoft Outlook); Electronic Health Records (EMR
Software);Practice Management Software
Keywords: Associated Urological Specialists LLC, Orland Park , Medical Front Desk Receptionist, Administration, Clerical , Orland Park, Illinois
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