Location: Orland Park
Posted on: June 14, 2022
Overview: Make Lives Better Including Your Own. Relationships
and integrity are the heart of our culture. They help us create a
welcoming and inclusive community among our residents, associates
and patients that feels like family. They guide us to be open in
our communication with each other, and enable us to make the right
decisions for the people who have entrusted us with their care. Our
relationships and integrity work together to create a positive
impact in the lives of the people we touch. The happiness of those
we serve is dependent on the happiness of our associates, so you'll
receive a competitive compensation and benefits package with
additional perks designed to make you smile. The work you do will
be challenging yet rewarding. You'll earn more than a paycheck; you
can find opportunities to grow your career through professional
development, as well as ongoing programs catered to your overall
health and wellness - physical, mental, emotional, and financial.
Most of all, we believe you can find purpose, meaning, and the
chance to be a part of something bigger than yourself. If you want
to work in an environment where you can become your best possible
self, join us! Veterans, transitioning active duty military
personnel, and military spouses are encouraged to apply. We believe
that in order to best serve our residents and patients, we need to
first serve our associates. One way we do that is through our
benefits. Our offerings include, but are not limited to: Full-time
and part-time associate benefits: · 401(k) Retirement Savings Plan
· Benefit plan package · Pre-tax Commuter Benefit · Associate
Compassion Fund · Associate Discounts · Identity theft protection ·
Pet savings and insurance plans · Voluntary benefits available
Full-time associate benefits: · Extensive Insurance Plans,
including medical, dental, vision, flexible spending account,
health savings account and more. · Paid Time Off · Adoption Benefit
· Tuition Reimbursement · Company-provided life insurance and
accidental death and dismemberment (AD&D)· Voluntary STD and
LTD Please note, Brookdale has adopted a policy requiring all
associates to be fully vaccinated against COVID-19, subject to
limited exemptions based on medical conditions, sincerely held
religious beliefs, or applicable state laws and regulations.
Responsibilities: Provides marketing support services to the sales
staff to ensure the timely administration of sales and marketing
efforts. Maintains and/or improves upon the occupancy level of the
community in accordance with marketing and business plans. Utilizes
sales processes, systems, and forms for sales to perform job
duties, track information, compile data and reports, and achieve
desired community occupancy goals.
Assists in the sales process by helping prospective residents,
their family members, and/or advisors in the decision-making
process by understanding their needs and educating them about how
services and programs can meet their needs. Responds promptly to
every telephone call or in-person inquiry from all referral
sources, prospective residents, and families. Provides appropriate
community and company information to anyone who inquires. Completes
weekly follow-up calls, letters, and tours as defined by the
community marketing plan and as directed by the SMD (Sales &
Coordinates and completes all activities needed for the sale and
converts deposits to move-ins, including, but not limited to,
visiting the prospect's home, health care providers, or other
locations and ensuring that the required forms are completed by the
prospect, his/her physician and family prior to move in.
Communicates daily with SMD and other key associates regarding the
status of all prospective move-ins. Utilizes the "Resident Move-In
Status Log" to record pre-residency steps and to facilitate
Coordinates the move-in process for new residents in an efficient
and welcoming manner, as needed. Ensures paperwork completion,
residence preparation, mover scheduling, community support and
Provides administrative support for the Marketing Department.
Represents the community and increases awareness through
participation in outside events, professional groups, and community
involvement as directed by the SMD. Uses relevant community
knowledge and research to assist in planning, coordinating, and
implementing monthly prospect and/or referral source activities and
events as specified by the community marketing plan and SMD.
May answer phone calls and log leads according to established
protocol into the prospecting system.
Assists SMD with execution of marketing plans to achieve community
Prepares data for weekly and monthly reports. Provides sales
performance information to SMD.
Maintains working knowledge of the lead management system and uses
to develop reports. Inputs sales and marketing activities, as
directed, in a timely manner and according to systems standards.
This job description represents an overview of the responsibilities
for the above referenced position. It is not intended to represent
a comprehensive list of responsibilities. An associate should
perform all duties as assigned by his/her supervisor.
Qualifications: Education and Experience
High school diploma or General Education Degree (GED) and a minimum
of three to five years administrative experience, preferably in the
retirement or medical industry or pharmaceutical sales, with a
proven track record of focus on customer service is required.
Certifications, Licenses, and Other Special Requirements
None Management/Decision Making
Uses limited independent judgment to make decisions based on
precedents and established guidelines. Solves problems using
standard procedures and precedents. Knows when to refer issues to
supervisor and when to handle them personally. Knowledge and
Has a working knowledge of a skill or discipline that requires
basic analytic ability. Has an overall understanding of the work
environment and process. Has working knowledge of the organization.
Ability to greet staff and visitors in a courteous and friendly
manner. Knowledge of Medicare and Medicaid regulations to include
applicable processes, if required in the community. Knowledge of
state regulations impacting or directing the delivery of services,
if applicable. Ability to effectively listen and communicate
verbally and in writing. Ability to effectively manage time, tasks
and projects in a dynamic environment. Ability to build trust and
act honestly in relationships with others. Ability to assess and
understand customers' expectations, needs and circumstances.
Ability to work effectively with diverse personalities and to treat
people with dignity, respect, fairness and maturity. Ability to
operate personal computers and related software including Microsoft
Office applications. Ability to learn and operate the customer
relationship database. Ability to keyboard accurately and
efficiently. Physical Demands and Working Conditions Standing
Use hands and fingers to handle or feel
Reach with hands and arms
Talk or hear
Ability to lift: up to 50 pounds
Requires interaction with co-workers, residents or vendors
Possible exposure to communicable diseases and infections
Requires Travel: Occasionally Brookdale is an equal opportunity
employer and a drug-free workplace.
Keywords: Hillside, Orland Park , Marketing Coordinator, Advertising , Orland Park, Illinois
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