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Director of Sales & Marketing - Rubenstein Forum at The University of Chicago (Chicago)

Company: Benchmark Hospitality
Location: Orland Park
Posted on: March 17, 2020

Job Description:

Job Description:
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
--- Extensive knowledge of sales, marketing and revenue management
--- Conference and food & beverage experience
--- Experience with the University of Chicago or another university a plus
--- Ability to analyze data and establish appropriate sales strategies
--- Bachelors degree with experience preferred
--- Minimum five to seven years of sales and marketing leadership in similar sized operation preferred
--- Excellent written and oral communication skills
--- Supervisory and personnel management experience required
--- Assertive, outgoing and self-motivating individual with pleasant personality
--- Demonstrated skills in supervising and building a team high performing sales team
--- Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
--- Must have valid driver license and ability to travel
ESSENTIAL FUNCTIONS:
Be the Difference:
--- Understand all aspects of Benchmark's Be the Difference culture
--- Set the example
--- Lead and inspire all employees to Be the Difference
--- Hold each team accountable for delivering the experience
Leadership:
--- Know the business
--- Set a positive direction
--- Build an outstanding team by employing the best talent
--- Uphold philosophy and values of owner and Benchmark
--- Lead and inspire all employees to work to their highest capabilities to achieve the highest possible standards
--- Hold team accountable for results
--- Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues
Sales & Revenue Management:
--- Develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management
--- Negotiate local hotel agreements and maintain positive relationships with the local hotel community.
--- Analyze and estimate total value of each piece of business and negotiate best situation for achieving optimum revenue while ensuring excellent customer service
--- Develop and execute the marketing plan to uncover new and potential business
--- Actively participates in the sales account management process
--- Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for sales within the conference center
--- Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies.
--- Collaborate with other UChicago venue managers to optimize sales and marketing opportunities across facilities
--- Researches competitor's sales team strategies to identify ways to grow occupancy and increase market share
--- Conduct sales strategy meetings to provide input on weekly and overall sales strategy
--- Identify public relations opportunities and coordinates activities to augment the overall marketing communication strategy
--- Implement the strategy and applicable initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the property sales objectives
Budgeting & Forecasting:
--- Ensure accuracy for forecasting of revenues with most updated information
--- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner
--- Achieve and exceed revenue goals annually
--- Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives
University Client Relations:
--- Professionally represent The Forum in community and industry organizations and events
--- Develop and maintain collaborative partnerships with similar university venues and local hotels
Employee Development:
--- Conduct one-on-one meetings with employees to provide direction and constructive feedback
--- Utilize employee feedback to improve performance and engagement
--- Communicate clearly with all employees and keep them informed of important matters
--- Develop creative recruiting strategies and tactics to attract top talent
--- Create employee development and succession plans
--- Stimulate self -development programs for all employees and provide opportunity for growth
--- Ensure that quarterly Career Conversations and First Impression touch-points are being conducted on-time consistently and effectively
Event Planning:
--- Assist with managing, training and counseling conference services staff.
--- Assist with coordination and execution of group assignments after contracts are signed
--- Serve as a facilitator to assist Event Planning team with client issues and communication.
--- Maintain clean system management, such as Delphi, to record historical group data and report efficiently through event orders to all operating departments
--- Create operational standards for group guidelines for efficient planning
--- Ensure planning team adheres to appropriate timelines of group detailing and forecasting to operators
Operational Excellence:
--- Implement and support program to enhance product and service at a AAA four/five diamond level
--- Direct programs for training and development of the management employee staff so that all areas of the operation are supervised properly and are geared to perform at the highest level
--- Direct the overall activities of the management team so that quality food, beverage, conference services, and other services of the property are consistently provided
--- Utilize guest feedback to continuously improve performance
--- Identify meaningful achievement goals. Provide standards to measure performance. Review periodically
--- Institute a program of regular inspections to see that standards are maintained
--- Performs other duties, as assigned, to meet business needs
MARGINAL FUNCTIONS:
--- Respond to any reasonable task assigned by General Manager
--- Assist in the sales calls, cold calls or in whatever capacity needed
ENVIRONMENT:
Indoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Outdoors, cement surfaces, with exposure to outdoor climate and elements.

Keywords: Benchmark Hospitality, Orland Park , Director of Sales & Marketing - Rubenstein Forum at The University of Chicago (Chicago), Executive , Orland Park, Illinois

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