Restaurant (Department) Manager- #2676
Company: TGI Friday's
Location: Orland Park
Posted on: January 8, 2021
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Job Description:
ROLE PURPOSE
Responsible for managing all aspects of a specific department(s)
within the restaurant including the selection, development and
performance management of restaurant Team Members, optimizing
profits and increasing sales.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Manage all areas of operations for a specific department including
marketing and human resources, while ensuring the Company's
standards of quality, service and operations are maintained.
Manage operations during scheduled shifts that include daily
decision-making, staff support, scheduling, planning while
upholding standards, product quality and cleanliness.
Frequently interacts with Guests to ensure they receive the Fridays
Service Style experience; follow up onany issues and complaints
they may have.
Proactively runs shifts and anticipates Guest needs.
Ensures that the restaurant and staff are set up for an outstanding
shift.
Ensures all newly hired Team Members follow and complete their
appropriate training plan, including required paper and electronic
paperwork (tip credit notices included where applicable).
Maintain an accurate and up-to-date manpower plan of department
staffing needs.
Prepares schedules and ensures that their department is staffed for
all shifts.
Use the recruiting process to interview hourly Team Members,
ensuring Team Members hired are fit with the brand
Staff, train and develop their department's hourly Team Members
through ongoing feedback and coaching, establishment of performance
expectations and by conducting performance reviews on a regular
basis.
Identify operational opportunities to build sales and control
costs; develop and implement plans toaddress opportunities (i.e.,
R&M, marketing).
Perform liquor, wine, and beer check in to ensure proper
invoicing.
Ensure proper security procedures are in place to protect Team
Members, Guests and Company assets,including security of beer
walk-in, liquor room, store room, freezer and office.
Prepare end of shift reports.
Directly supervise Team Members, coaching, correcting behaviors as
needed, and providing recognition to continuously improve
performance.
When acting as Manager on duty, oversee all of the restaurant's
operations and conduct root cause analysis as needed to guarantee
operational efficiency and an excellent Guest experience.
Ensure great food is served to every Guest through managing all
Team Members.
Manages inventory efficiently, accurately, and in a cost-effective
manner.
Fosters open communication with BOH and FOH staff
Makes:
Customer service issues
Guest relations issues
Employee relations decisions with General Managers or Human
Resources input as needed
Vendor related issues
KEY DECISIONS
Influences:
Team Member hiring
Team Member terminations
Sales and service objective strategies
Recruiting strategies
MEASURES OF SUCCESS
Guest satisfaction scores meet/exceed company standards
Annual sales dollars achieved compared to budget
Meeting/Exceeding requirements for Food Safety Audit scores for the
year
Grow sales to meet or exceed annual sales budget
Team Member turnover meets company requirements
Meeting Labor Budget
QUALIFICATION REQUIREMENTS
4-year college degree preferred
Minimum of 6 months experience working in a full service
restaurant
Must be capable of performing all functions and meeting
qualification standards for all hourly positions
Must be able to walk and stand during entire shift
Frequent bending and stooping required
Must be able to lift up to 30 lbs
Must be able to read and write English
Must be able to hear well amongst loud background noise
COMPETENCIES
ASSESSING AND SELECTING TALENT:Effectively identifies and evaluates
the talent within the restaurant in order to select individuals
that exhibit pride, passion and personality and to build
top-performing teams.
Helps identify strong team member candidates and "sells" the brand
in order to get the best talent on board.
Utilizes selection tools and processes as guidelines to effectively
assess and hire the right people for the team.
Supports selection decisions by identifying high potential within
the team in order to maximize internal promotes.
Identifies great talent based on diverse backgrounds, skills, and
abilities as well as common passion for the business.
Understands where individual talent can be best utilized; matches
the right people with the right job.
Knows who top performers are and takes the necessary steps to
engage and retain them.
Ensures that new employees are equipped with the proper training
and resources necessary to experience success.
COACHING FOR PERFORMANCE: Spends time guiding, teaching and
providing clear and directed feedback to your team to help them
grow and succeed.
Provides ongoing guidance and direction to help Team Members reach
their full potential.
Gives honest feedback that is specific, timely and
action-oriented.
Promptly recognizes and encourages effective performance.
Helps to develop and execute plans for each Team Member that
maximize strengths and improve weak areas.
Ensures team members are given challenging assignments to help them
learn new skills that can prepare them for the next level.
Takes a hands-on approach to developing others by providing clear
examples of desired behaviors to ensure understanding.
LEADS AND INSPIRES OTHERS: Sets the example for the team;
effectively influences and motivates them to reach goals.
Acts with integrity in all dealings; demonstrates consistency in
words and actions.
Demonstrates genuineness, openness, and approachability and
consistently treats all Team Members and Guests with dignity and
respect.
Effectively manages stress level during difficult situations.
Demonstrates the ability to understand and adjust leadership style
to fit others' needs.
Rallies and harnesses the energy of the restaurant by being
present, upbeat and engaged.
Frequently and genuinely acknowledges and rewards strong
performance.
Treats all employees in a fair and consistent manner.
COMMUNICATION
Keeps everyone on the same page through frequent information
sharing and open dialogue
Encourages open, honest and timely communication among Team
Members.
Fosters frequent dialogue between the FOH and BOH staff.
Demonstrates effective listening by being available to Team Members
and responding to needs and concerns.
Communicates the "why" behind important goals and initiatives to
gain buy-in.
Respects the opinions of others; listens to comments and concerns
with an open mind.
Holds frequent meetings where information is shared freely by
staff.
Takes advantage of opportunities to engage in one-on-one
communication.
MANAGING EXECUTION: Enforces performance standards and follows up
relentlessly to ensure accountability for top quality results.
Ensures 100% compliance with standard operating procedures.
Enforces high standards and always looks to raise the bar.
Follows up regularly to ensure proper execution and offers support
and/or redirection.
Holds Team Members accountable to meet obligations.
Confronts sub-par performance directly and holds people accountable
for making improvements.
Makes tough but necessary decisions in regards to discipline.
Sets clear expectations and goals and holds others accountable for
achieving them.
Identifies and corrects mistakes immediately to provide hands on
learning experiences.
PASSION FOR THE GUEST: Ensures that every action and decision leads
to an exceptional Guest experience.
Maintains visibility within the restaurant; models exemplary
hospitality by engaging regularly with the Guests and interacting
in a positive, sincere manner.
Encourages Team Members to focus efforts and attention on going
above and beyond to exceed Guest expectations and create repeat
visits.
Effectively balances Guest needs with business needs.
Utilizes Guest feedback to improve the Guest experience.
Shows awareness of Guest needs and expectations; prevents problems
before they occur.
Follows up to ensure that Guest issues and complaints are addressed
and resolved promptly.
Shows attention to food quality/appearance, ticket times, and the
fine details that define the overall Guest experience.
DECISION MAKING & PROBLEM SOLVING: Thinks problems through, acts
with urgency and always keeps the best interests of the brand at
heart when making decisions.
Able to digest information quickly, boil it down, and identify
relevant issues.
Finds root causes in order to develop workable solutions to
problems.
Draws important connections and considers both short and long-term
implications of decisions.
Right or wrong shows the willingness to make the call and accepts
responsibility for decisions and results.
Evaluates various solutions to problems before taking action.
Acts quickly and decisively when needed based on the need and
urgency of situation.
FLEXIBLY ADAPTS AND MANAGES CHANGE: Keeps up with shifting business
needs and embraces change in order to drive results and grow the
brand.
Responds quickly to changing needs and adapts as necessary to meet
new challenges.
Displays a positive, confident attitude for tackling new challenges
and initiatives.
Understands new initiatives and speaks knowledgeably of changes to
both FOH and BOH staff.
Helps ensure that changes are fully integrated into operations and
sustained over time.
Effectively manages daily priorities while keeping track of
long-term initiatives.
Perseveres through resistance to change with positive influence and
firm accountability.
MANAGING FINANCIAL RESULTS: Demonstrates an understanding of the
financial components of the restaurant operation and how to impact
results.
Helps analyze financial profit and loss results, Guest satisfaction
measures, and other key performance data.
Uses appropriate tools and resources to monitor location's
performance and understands factors that affect success and
growth.
Supports the DO and GMs initiatives to grow business
Ensures consistent quality and execution of food and service in
order to help drive the brand and increase sales.
Makes financial needs an important consideration in plans and
decisions.
Keywords: TGI Friday's, Orland Park , Restaurant (Department) Manager- #2676, Executive , Orland Park, Illinois
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