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Assistant Store Manager - Golf Galaxy

Company: Golf Galaxy
Location: Orland Park
Posted on: January 15, 2023

Job Description:

DescriptionGolf Galaxy is seeking a specialty Retail Assistant Store Manager of Operations! On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We’re committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world’s greatest sports team A division of DICK’S Sporting Goods, Golf Galaxy’s merchandising strategy offers a comprehensive selection of competitively priced brand name golf equipment, accessories, apparel, golf services, and golf instruction by on-staff certified PGA/LPGA professionals. Management of the Operational functions in the store, including freight flow, front end, cash office, pricing accuracy, and Omni-channel fulfillment (Ship from Store & Buy online/Pick Up in Store). Maximizing store profitability through operational efficiency.
Essential Functions of this position include:

  • Directly manages teammates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and has a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach.
  • Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies. Works closely with teammates to identify capabilities and readiness for new roles.
  • Ensures the Operations Departments meet all operational standards including, but not limited to:
  • Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits, etc.
  • Ensures compliance with all company operational processes including but not limited to: cash handling procedures and safety requirements as well as conducting LP audits as required. May function as the store "Shrink Coach."
  • Ensures compliance with all company involved Loss Prevention programs.
  • Responsible for monitoring email and TEAM to make sure communication is disseminated efficiently and that TEAM tasks are communicated and properly executed on time.
  • Responsible for execution of the back office procedures including, but not limited to: managing applicant flow, processing pre-hire/new-hire paperwork, ensuring I-9 compliance, processing background checks, processing terminations and final paycheck requests, processing personnel changes, preparing associate corrective actions, facilitating payroll/timekeeping changes, maintaining personnel files, attendance tracking and all state required personnel paperwork.
  • Responsible for interviewing and making recommendations for hiring hourly teammates for the Operations department. This includes reviewing job applications to determine job fit and using established interview guides to ensure that teammates hired can meet the sales and operational aspects of their role.
  • Ensures that the team is onboarded and trained accordingly.
  • Responsible for handling teammate discipline (including issuing corrective action), appraisals, and performance matters.
  • Responsible for making recommendations with respect to the termination and advancement of teammates
  • Responsible for driving the customer experience at the Front End by ensuring teammates are engaging every athlete. This includes the training and development of associates through motivational and effective coaching.
  • Responsible for managing payroll to meet budget. This includes effectively scheduling teammates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly. All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.
    Success Profile:
    • 1-3 years retail management experience required; golf sales/service and/or apparel preferred
    • Golf participation/enthusiasm preferred but not required
    • World-class customer service skill and interpersonal/communication skills
    • Strong people managment skills and an ability to develop talent
    • Ability to drive and manage team projects
    • Strong problem-solving ability and analytical skills
    • Proficiency in MS Office
    • Flexible availability – including nights, weekend, and holidays DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.

Keywords: Golf Galaxy, Orland Park , Assistant Store Manager - Golf Galaxy, Executive , Orland Park, Illinois

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