Customer Success Manager (Spanish speaker required)
Company: Winnow
Location: Chicago
Posted on: June 1, 2025
|
|
|
Job Description:
About Us
Food waste is a $1 trillion problem - costing the world over 1% of
global GDP. We're dead set on solving the problem and looking for
people to help us achieve our mission. We, at Winnow, believe that
food is far too valuable to waste, and that technology can
transform the way we produce food. Our team is made of people who
all share a passion for food and technology.
Winnow was founded in London in 2013 to help the hospitality
industry prevent food waste through internet of things tools in the
kitchen. We have worked with hundreds of sites and are operating in
over 70 countries around the world supported by our offices in
London, Dubai, Singapore, Cluj-Napoca (Romania) and Chicago. We are
a rapidly growing company with a strong base of clients who are
rolling out our system globally. We have blue-chip customers
including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many
others.
Winnow's clients on average reduce waste by over 50% by value and
sustain savings. Winnow has now worked with hundreds of sites to
reduce food waste, including hotels, universities and schools,
staff restaurants, event/hospitality kitchens, buffets, pubs, and
high street restaurants. Where the system is permanently adopted,
pre-consumer waste value is reduced by 50% - 70% with no
detrimental impact to the perceived quality or value of the offer
to their customers. This represents a typical improvement of food
cost savings of 3% to 8%, commonly a 40%+ increase in profitability
for operations.
As the global leader in addressing food waste, we are committed to
continue pushing the envelope on what technology can do to solve
this problem. Winnow Vision, our new artificial intelligence-based
technology, is trained to automatically track all food waste thrown
away. It has won awards at the World Economic Forum and has
received tremendous enthusiasm from our clients and the industry.
You can read more about it on our website and this article in
Forbes.
Other recent accolades saw Winnow listed in the top 10 of the
FoodTech 500 awards - the worlds first definitive list of the
global entrepreneurial talent at the intersection between food,
technology and sustainability, as well as winning Impact 50's most
impactful companies to work for. You can read more about it
here.
We are passionate about living our values and place them at the
centre of everything we do. We are excited about like minded talent
who share these values, joining us in our mission:
Equal parts head and heart. We're both passionate and measured. We
carefully balance the need for quick solutions and pragmatism with
the ability to step back, take in the bigger picture and build for
the long term.
Bravely honest. With each other, that means we're a transparent
organisation where healthy, respectful debate is encouraged. With
our customers, we challenge them if we don't think they're
achieving their goals, whether they be environmental or
financial.
People of action. Done is better than perfect, and we learn by
boldly doing then rapidly improving. We're breaking new ground, so
we know things might go wrong. But we judge ourselves and each
other on our reaction and our resilience.
Bound by food. We're a diverse bunch, but our belief in the value
of food is the common thread in everything we do. With each other,
we celebrate through our love and respect for food. With our
customers, it means we work hard to develop creative tools to make
it easy for chefs to value food.
Hungry and humble. Our product is revolutionary, our people are
impressive, and we're hungry for change. But, we're just the
catalyst for a bigger movement. We stay humble regardless of our
success, and make chefs the heroes in this journey.
People and planet positive. We're caretakers of the planet, helping
to preserve and support it for now and the future. Our work already
minimises the impact that the hospitality industry has on the
planet, and we're also committed to actively reducing our own
footprint while doing so. We're leaving the planet and its people
better off than we found them.
This is an opportunity to join an exciting organisation and help us
propel our growth at what are truly the most exciting and dynamic
points in time in our business. You will work alongside a driven
team who are motivated by building an exciting business and leaving
the world a better place than we found it.
About The Operations Team
The Operations team are responsible for the on-boarding and
implementation of our technology across new customers, as well as
ensuring on-going success once the system is up and running on
client sites. The goal - successful pilots with early clients, such
that they quickly become key clients deploying our technology on a
national and international scale.
The team manage the processes, systems and controls which enable
our business to successfully scale and grow. The team continually
review these processes to provide innovative enhancements to
achieve operational excellence, which in turn enable the company to
meet its strategic objectives.
Our Operations team consist of over 25 colleagues who are based in
London, Dubai, Singapore and the US.
About The Role
As a Customer Success Manager, you will be responsible for
providing our clients with an extraordinary experience. You will be
responsible for managing project plans, helping our clients to
on-board, implement the solution, drive reductions and sustain
change using our systems.
The role will require travel across the region, including
international trips to client sites. We're looking for someone who
is comfortable and able to travel as needed.
Key objectives
The full scope of your role will be discussed in detail at the
interview, however typical tasks might include:
Requirements
About You
Personal attributes
Our shared attributes
Benefits
#J-18808-Ljbffr
Keywords: Winnow, Orland Park , Customer Success Manager (Spanish speaker required), Executive , Chicago, Illinois
|
Click
here to apply!
|
