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Client Coordinator/Customer Service/Front Desk Receptionist Part-time+

Company: JEM Medspa
Location: Orland Park
Posted on: January 15, 2022

Job Description:

We are looking for an experienced, dynamic individual with a positive attitude and a passion for their job. The Receptionist position is responsible for providing excellence in customer care. This includes, but is not limited to, greeting all guests, answering phone calls, scheduling appointments, assisting clients with questions regarding spa services/products and guest check-in/check-out.

Applicant Must Possess:

- Outstanding customer service skills
- Efficiency and productivity in a fast-paced work environment
- Exceptional attention to detail, with the ability to prioritize and multitask
- Excellent communication, listening and computer skills
- Enjoy working with people and have a friendly and outgoing personality
- Basic math and money handling skills
- Proficiency in computer skills
- A positive attitude at all times
- Retail and/or Medical Spa experience is a plus

Duties and Responsibilities:

- Be punctual and maintain a consistent, regular attendance record
- Execute opening and closing procedures for assigned area of responsibility
- Politely acknowledge/greet every individual who enters/leaves the medical spa
- Correctly schedule, change and cancel appointments
- Accurately document client information in electronic record
- Maintain a clean, organized and well-stocked reception, break room and washroom area
- Assist with laundering of spa linens as necessary
- Answer the phones promptly and respectfully at all times
- Consistently maintain a professional appearance and demeanor with all guests, co-workers, management and vendors
- Be knowledgeable of spa products and services and answer guest questions/concerns professionally and courteously
- Regularly attend, participate in and support training and staff meetings for the spa
- Communicate to management all occurrences involving staff or guests in the spa that require attention
- Maintain client confidentiality in accordance with company policy
- Have a willingness to experience any/all of our medical spa treatments

Keywords: JEM Medspa, Orland Park , Client Coordinator/Customer Service/Front Desk Receptionist Part-time+, Hospitality & Tourism , Orland Park, Illinois

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