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Product Concierge

Company: Mercedes-Benz of Orland Park
Location: Orland Park
Posted on: May 15, 2022

Job Description:

Job DescriptionMercedes-Benz of Orland Park is seeking a Product Concierge. In this role you will be the in-house product specialist utilizing communication skills to clearly demonstrate and explain high-technology features, such as navigation systems, entertainment and communication systems, and advanced safety and performance features. You will be the go-to person for customers and staff in regards to the setup, function, benefits and explanations of advanced Mercedes-Benz product features. Complete Benefits Package Includes:

  • Paid Training Program
  • Medical /Dental/Vision
  • Flexible Spending Accounts
  • 401k Investment Plan with a Company Match
  • Life Insurance
  • Paid Time Off Days
  • Great TEAM Working EnvironmentKey Qualifications:
    • Strong communication skills with the ability to assess a person's learning style.
    • A genuine interest in customer service, with patience and focus to match.
    • A passion & desire to master several generations of Mercedes-Benz technology.
    • A sense of initiative that drives you to keep learning and building knowledge.
    • Ability to adapt in a changing environment.
    • Demonstrated excellence for extraordinary customer service and creating a lifetime experience.
    • Superb communication and presentation skills.Responsibilities:
      • Commit to becoming a product specialist and gain in-depth knowledge of our brand's vehicles accessories and technology.
      • Provide customers with product presentations and demonstrate features and benefits.
      • Educate the customer on features and benefits and ensure that they understand all of the vehicle's operating features.
      • Follow-up with customers to ensure complete satisfaction .
      • Monitor progression from initial sale, completion of accessories, and point of installation.
      • Exhibit a high level of professionalism and commitment to customer satisfaction.
      • Utilize keen listening skills to understand a question and then answer with either a demonstration, description or clear set of step-by-step instructions.Submit your resume for immediate consideration.EOEWe offer a tobacco and drug free workplace.

Keywords: Mercedes-Benz of Orland Park, Orland Park , Product Concierge, Hospitality & Tourism , Orland Park, Illinois

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