Product Concierge
Company: Mercedes-Benz of Orland Park
Location: Orland Park
Posted on: May 15, 2022
Job Description:
Job DescriptionMercedes-Benz of Orland Park is seeking a Product
Concierge. In this role you will be the in-house product specialist
utilizing communication skills to clearly demonstrate and explain
high-technology features, such as navigation systems, entertainment
and communication systems, and advanced safety and performance
features. You will be the go-to person for customers and staff in
regards to the setup, function, benefits and explanations of
advanced Mercedes-Benz product features. Complete Benefits Package
Includes:
- Paid Training Program
- Medical /Dental/Vision
- Flexible Spending Accounts
- 401k Investment Plan with a Company Match
- Life Insurance
- Paid Time Off Days
- Great TEAM Working EnvironmentKey Qualifications:
- Strong communication skills with the ability to assess a
person's learning style.
- A genuine interest in customer service, with patience and focus
to match.
- A passion & desire to master several generations of
Mercedes-Benz technology.
- A sense of initiative that drives you to keep learning and
building knowledge.
- Ability to adapt in a changing environment.
- Demonstrated excellence for extraordinary customer service and
creating a lifetime experience.
- Superb communication and presentation skills.Responsibilities:
- Commit to becoming a product specialist and gain in-depth
knowledge of our brand's vehicles accessories and technology.
- Provide customers with product presentations and demonstrate
features and benefits.
- Educate the customer on features and benefits and ensure that
they understand all of the vehicle's operating features.
- Follow-up with customers to ensure complete satisfaction .
- Monitor progression from initial sale, completion of
accessories, and point of installation.
- Exhibit a high level of professionalism and commitment to
customer satisfaction.
- Utilize keen listening skills to understand a question and then
answer with either a demonstration, description or clear set of
step-by-step instructions.Submit your resume for immediate
consideration.EOEWe offer a tobacco and drug free workplace.
Keywords: Mercedes-Benz of Orland Park, Orland Park , Product Concierge, Hospitality & Tourism , Orland Park, Illinois
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