Retail Sales Associate - Furniture/Mattresses, Orland Square - Full Time
Company: Macy's
Location: Orland Park
Posted on: June 24, 2022
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Job Description:
About: Macy's is proudly America's Department Store. There's a
reason we've been around for 160 years. Customers come to us for
fashion, value and celebration. Macy's is also known for giving
back to our communities.The magic of Macy's ultimately comes alive
in our stores, and our store colleagues are the ones making it
happen. They provide outstanding customer service, create a
memorable shopping experience, and drive sales results. A store
position at Macy's (seasonal, part-time, or full-time) is the
perfect way to explore the world of retail. Some of Macy's top
executives started their careers as part-time retail sales
associates. Our store positions are ideal for forming
relationships, building teams, and developing leadership skills to
grow your career at Macy's. Macy's stores are ideal for building
capability in creating partnerships, building teams, and developing
the leaders of tomorrow. Macy's is the "Academy" for retail
careers.A store colleague position (whether it's a seasonal job,
part-time retail job, or a full-time career) is the perfect way to
launch a career in the world of retail. Many of Macy's top
executives started their careers in part-time retail sales roles,
or as recent college graduates into our development programs in the
various functions at Macy's.Job Overview: The Furniture Sales
Associate is responsible for providing outstanding customer
service, meeting hourly sales, protection plan (WorryNoMore),
return rate and Star Rewards goals on a personal and departmental
basis while demonstrating superior product knowledge to
customers.To create a shopping experience that will make the
customer feel welcome and comfortable. The associate is also
responsible for follow-up/clienteling and performing other duties
as necessaryEssential Functions:Be proficient in all systems need
to complete transactions (SOCR, MySA, BT tablet app, POS, search
and send and MPOS). Proactive in assisting customers who are using
devices to shop and compare, whether Macy's devices or their
own.Assist customers in all aspects of total store experience and
have the ability to satisfy the needs of our digital and physical
customers by making appropriate partnerships when necessary.Provide
an exceptional customer experience by ensuring the customer is
always the priority.Handle all returns and delivery issues
courteously and professionally.Determine customer needs based on
personal features and other customer preference related
factors.Demonstrate knowledge of store products and services to
build sales and minimize returns.Suggest additional items to
compliment customer furniture selection which includes both product
and services such as WorryNoMore. Responsible for achieving
personal sales goals, Star Reward goals, WorryNoMore Conversion
Goal and return rate goal.Maintain a professional attitude with
sincerity and enthusiasm reflecting Macy's commitment to our
customer-the most important person in our stores.Use MySa clientele
program to maintain customer profile and contact information to
increase personal sales.Maintain contact with customers thru pre-
and post-delivery contacts to ensure a positive shopping and
delivery experience.Be knowledgeable of and perform sales support
functions related to POS procedures.Develop product knowledge by
reading current vendor tags and pamphlets, attending training
classes in order to communicate it to the customer, complete all
vendor courses on the Big Ticket University.Be aware of current
promotional events and sales.Maintain department recovery
standards; which includes recovery and signing. Adhere to Asset
Protection and inventory control and compliance procedures.Follows
shortage programs and procedures.Qualifications and Competencies:No
Education or Experience RequiredStrong interpersonal skills with
proven ability to communicate and share information with diverse
groups of customers and peers.Resourceful and able to adapt quickly
to changing priorities Resourceful self-starter, works well
independently as well as part of a team, and able to adapt quickly
to changing prioritiesAbility to work a flexible schedule with
retail hours, including day, evening, weekends, and/or
holidaysPhysical Requirements:Position requires prolonged periods
of standing/walking around store or departmentMay involve reaching,
crouching, kneeling, stooping and color visionFrequent use of
computers and other technology, necessary to perform job functions,
including handheld equipment, cash register and ability to process
register transactionsFrequently lift/move up to 25lbsCandidates in
Colorado: Click here for Pay Rangeand here to learn about Benefits.
Candidates in Connecticut: Click here for Pay RangeCandidates in
Nevada: Click here for Pay Range STORES00
Keywords: Macy's, Orland Park , Retail Sales Associate - Furniture/Mattresses, Orland Square - Full Time, Hospitality & Tourism , Orland Park, Illinois
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