PwC Technology - Cloud Ops Support

Company: PwC
Location: Orland Park
Posted on: February 23, 2021

Job Description:

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
  This team has a broad knowledge of the business functions to resolve critical and strategic business technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.Job Requirements and Preferences:
  
  Basic Qualifications:
  
  Minimum Degree Required:
  Bachelor Degree
  
  Minimum Years of Experience:
  2 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.
  
  Preferred Qualifications:
  
  Preferred Fields of Study:
  Information Technology
  
  Preferred Knowledge/Skills:Demonstrates thorough abilities and/or a proven record of success as a team leader in the following areas:
  • Troubleshooting issues across multiple layers including application servers, databases, network/firewall, or end user;
  • Generating reports using custom database queries for use by the business teams;
  • Overseeing the rollout of a new version of an application in Stage and Production environments;
  • Consolidating common requests or reports into scripts and queries which can be used by other support team members or end users;
  • Monitoring server reports and application logs for trending issues that may be symptomatic of larger incidents;
  • Communicating with Service Management, DBA, and dev teams to related to new processes and procedures;
  • Composing and maintaining application knowledge bases for day-to-day use;
  • Configuring servers to host new applications;
  • Creating IP addresses, firewall rules, OpenAM, SNOW configuration items and related tasks;
  • Monitoring, maintaining, and testing system availability for business continuity; and,
  • Providing operational support which includes quality control, access provisioning, patching assistance, deployment assistance, and application support.
    
    All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
    For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
    For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: .

Keywords: PwC, Orland Park , PwC Technology - Cloud Ops Support, IT / Software / Systems , Orland Park, Illinois