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Information Technology Specialist

Company: John Burns Construction Company
Location: Orland Park
Posted on: November 12, 2021

Job Description:

The IT Specialist is an Operations position with the responsibility to assist JBCC departments with software, phones, computers, and tech support initiatives:
ROLES & RESPONSIBILITIES: --- Serve as the first point of contact for all IT related issues--- Log, categorize and triage all incoming requests--- Diagnose and troubleshoot hardware--- Support for PC's, laptops, printers, cell phones, and business applications--- Liaison between Level 2 Tier support staff --- Point of contact for Level 2 Tier monthly meetings --- Perform other duties as assigned and required
QUALIFICATIONS & SKILLS: --- Strong understanding of Microsoft Office--- Basic knowledge of PC hardware, Windows, smartphone devices, networks, printers, and servers--- Experience with remote desktop support tools--- Ability to effectively prioritize workload, demonstrate good judgment, and work under pressure--- Excellent problem-solving and critical thinking skills--- Keen attention to detail--- Good organization, time management, and prioritization
WHY DO WE EXIST (JBCC'S PURPOSE): To connect people and improve their lives.WHAT DO WE DO (JBCC'S PRODUCT): We design, build, manage, and maintain infrastructure systems.HOW DO WE BEHAVE (JBCC'S CORE VALUES): We exhibit Love of the Game, we become and remain Champions of Change & always seek to be Persistent Problem Solvers.HOW DO WE SUCCEED (JBCC'S STRATEGY): Customer Intimacy, execute safely and efficiently in complex environments, utilize the diversity of our business.REPORTS TO: Business Operations Assistant OFFICE LOCATION: 25% Orland Park HQ Office based, 75% Remote

Keywords: John Burns Construction Company, Orland Park , Information Technology Specialist, IT / Software / Systems , Orland Park, Illinois

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