Legal Intake Specialist
Company: Reidy Law Office LLC
Location: Orland Park
Posted on: May 15, 2022
Job Description:
Job DescriptionLooking for a chance to join a close-knit,
compassionate team of dedicated legal professionals? Our law firm
is expanding and needs the help of an intake specialist to take our
client relations to the next level and manage our growing caseload.
Our ideal candidate is great on the phone, a naturally
compassionate and empathetic listener, and has a dedication to
customer service and a passion for helping those in need. You'll
have an opportunity to help a thriving law firm succeed and make a
tangible difference in our clients' lives every day. If this sounds
like a job you'd love, apply now to join our TRIBE! TRIBE
represents our core values of Teamwork, Results, Integrity, Balance
and Excellence. If these do not resonate with you, stop now;
however, if this sounds like you, please apply!Compensation:$60,000
- $90,000 yearlyResponsibilities:
- Evaluate prospective client inquiries and phone calls,
analyzing their case fit and making sure they feel seen and
heard
- Organize paperwork and perform data entry in our case
management system to streamline new client onboarding and current
client files
- Set appointments for potential clients that meet our criteria
to keep our lawyers' schedules organized and grow our caseload
- Conduct various tasks around the office such as managing
spreadsheets, writing emails, faxing and copying, and transcribing
notes to make sure all processes run smoothly
- Work with marketing to collaborate on outbound sales tactics
and partnerships with other law firms in order to help bring in new
cases
- The Client Relations Specialist will conduct initial
consultations with prospective new clients ("PNC"). A PNC contacts
our firm and is prescreened by a receptionist who collects basic
information before the Client Relations Specialist conducts the
initial consultations. The Client Relations Specialist is not
required or expected to make cold calls. The Client Relations
Specialist will:
- Collect in-depth information about the PNCs and the matters for
which they are seeking the firm's help
- Follow firm prescribed guidelines on how to communicate with
PNCs in the most effective manner.
- Assure the PNCs that the firm's attorneys and staff will be
able to help them
- Show compassion for their troubles
- Help PNCs understand the difference between working with our
firm towards the PNC's future and explain other options that
include not working with the firm
- In accordance with the ethical rules governing lawyers and the
practice of law in Illinois, the Client Relations Specialist will
not provide legal advice or enter into a legal services agreement
with a PNC. Rather, the Client Relations Specialist will prepare
PNCs for hiring the firm with all legal services agreements
approved and signed by a licensed Illinois attorney.
- The selected candidate must be able to keep detailed records
about the number of PNCs who contact the firm, the number of PNCs
who come in for initial consultations, and the number who
ultimately engage the firm.
- The Client Relations Specialist will also be responsible for
staying in contact with PNCs who do not hire the firm after their
initial consultation to keep the door open for them to hire the
firm when they are ready.
- PNCs who hire the firm will receive follow up calls from the
Client Relations Specialist, to check in on their satisfaction and
progress with their legal matter. This is for quality assurance and
to ensure that the Firm is talking all possible steps to receive a
five-star review from people that we help.Qualifications:
- Firm knowledge of spreadsheet and data management, as well as
computer skills
- Skilled with Microsoft Office, especially Microsoft Excel
- Familiarity with case management and CRM systems a bonus
- Previous legal experience a plus
- Previous customer service or sales experience preferredAbout
CompanyWe help people through a divorce with dignity. Since
starting in 2015, we have grown rapidly every year and plan to
continue growing so we are looking for the right people to join our
tribe. We say "tribe" because it represents our core values of
Teamwork, Results, Integrity, Balance, and Excellence. If these
resonate with you, we invite you to continue our unique hiring
process if you are up for the challenge!
Keywords: Reidy Law Office LLC, Orland Park , Legal Intake Specialist, Legal , Orland Park, Illinois
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