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Guest Service Representative

Company: Thorntons (Kentucky)
Location: Orland Park
Posted on: October 10, 2020

Job Description:

The Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives.

Essential Job Functions (RESPONSIBLE TO)

• Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management.

• Ring all sales as discussed in the operations procedures.

• Assure proper sale and accounting of money orders/lottery during shift.

• Accurately account for price overrides, store use of merchandise, voids, returns and waste.

• Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.

• Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.

• Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.

• Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.

• Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).

• Clean the parking lot and grounds surrounding the store as needed.

• Advise store management of any maintenance or safety problems.

• Practices safe working habits that align with company safety rules

• Properly uses the Guest Service Department for guest service issues

• Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet.

• Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations

• Perform additional duties as assigned.

• Maintain PAR levels as outlined on PAR sheet per store expectations.

Preferred Qualifications

? Education

? High School Diploma or GED

? Experience

? All experience will be considered

? Knowledge/Skills

? Ability to speak, read, understand, and write the English language.

? Ability to perform accurate mathematical calculations

? High energy and strong work ethic.

? Excellent interpersonal skill.

? Strong guest service skills.

? Works well with others in a team environment

? Sufficient visual acuity to check identification and process money orders.

? Ability to read and understand instructions for operation of electronic cash registers and other equipment.

? Ability to read electronic fuel reports.

? Equipment/Special Expertise

? N/A

? Other Considerations

? Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.

? Properly records time on the TOTS systems and signs a time report verifying all hours worked

? Understands that company funds are not available for personal use

Keywords: Thorntons (Kentucky), Orland Park , Guest Service Representative, Other , Orland Park, Illinois

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