Service Advisor - Truck Care
Company: Loves Travel Stops & Country Store
Location: Orland Park
Posted on: May 30, 2021
Req ID: 212781
Service Advisor - Truck Care
Welcome to Love’s!
Our service advisors are customer-focused
professionals who listen to the customer’s concerns and
advise them on the best
possible solutions. They are passionate about
getting our customers back on the road quickly while driving
profit through sales of service, repairs and parts.
Service Advisor Responsibilities:
Greeting customers in person or by phone and providing
exceptional customer service
Listen to the description of problems or
Determine type of service required based on
diagnosis and prepare repair orders
Estimate the time and cost of every repair
Advise customers on other available services
Secure agreement from the customer prior to all
Manages delivery of required repair action by successfully
setting and managing customer expectations and
accepts accountability for delivering outstanding
Clearly explain the requested service of every truck
Act as a liaison between the customers and
Maintains documentation, including purchases orders, invoices,
work orders, etc.
Verify all final invoices and reconcile work performed
We have a lot to offer:
Road to Success program for career development
Competitive pay (paid weekly)
401(k) with matching contributions
Quarterly bonus opportunity
Ability to work flexible shifts—including nights, weekends,
and sometimes holidays
Previous experience as a service manager or supervisor
Previous mechanical experience
Ability to do some light lifting (no more than
50 lbs) and bending once in a while
From the founding of Love’s, our leaders have been passionate
about providing excellent customer experiences and helping our Team
Members grow. We do both within a culture of respect and inclusion.
In order to sustain this culture, we will welcome individuals who
are diverse in experiences, age, race, gender, sexual orientation,
religion and physical or mental ability. Also, we are committed to
sustaining a professional working environment where ALL people feel
respected. By doing these things we will cultivate diversity of
thought and a spirit of innovation.
The opportunities for professional growth are our biggest
benefit! Love’s continues to grow at a rate of 40+ new
stores per year throughout the US. Love’s is
consistently ranked highly on Forbes Magazine’s
annual listing of America’s largest privately held companies.
Whether corporate, retail, restaurant, or truck
care, we offer you the opportunity to drive your own
career. Join #teamloves today!
Job Function(s): Truck Tire Care
Love’s Travel Stops & Country Stores is the industry-leading
travel stop network in the United States. For more than 55 years,
we’ve provided customers with highway hospitality and “Clean
Places, Friendly Faces.” We’re passionate about serving drivers
with clean, modern facilities stocked with fuel, food and supplies.
We offer meals from popular restaurant chains, trucking supplies,
showers and everything needed to get back on the road quickly. The
Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking
- Speedco, the light mechanical and trucking service
- Musket, a rapidly growing, Houston-based commodities supplier
- Trillium, a Houston-based alternative fuels expert
Keywords: Loves Travel Stops & Country Store, Orland Park , Service Advisor - Truck Care, Other , Orland Park, Illinois
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