MAC Artist - Full-Time - Orland Square - Macys - Orland Park,IL
Company: Estee Lauder
Location: Orland Park
Posted on: June 15, 2022
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Job Description:
The Artist is responsible for the superior service
ambassadorship expected from all employees. They uphold the
friendly, welcoming image of the brand and showcase products,
artistry and culture of the company to the customer. Their primary
responsibility is to achieve optimal performance and uphold the
expectation of the Joy Journey service model and the 5
Non-Negotiables of service behaviors. They are expected to deliver
sales expectations through customer service and co-creating with
the customer to provide personalized artistry/product solutions for
their needs. They are responsible for building their personal
business and clientele, inspiring loyalty to the brand for the
Customer and driving repeat business through sales and
services.Position Responsibilities* Self-starter, able to work
independently and as part of a team and must have good time
management skills* Excellent communication skills to be performed
daily* Greet customers with name immediately upon customer's
arrival, to begin engaging and thoughtful connection* Build trust
and rapport with customers through open-ended questions and
authentic curiosity in their needs, with effective verbal
interaction and validation* Sample products as applicable to drive
loyalty and repeat business* Ability to serve multiple customers at
peak times, without compromising their experience* Ability to build
a long-term relationship with the customer ultimately leading to
retention and loyalty* Leverage clienteling/Customer Relationship
Management (CRM) tools to capture customer profile and utilize
client "book" every day to connect with customers for outreach,
replenishment and to drive sales* Own and achieve individual sales
goals and contribute to team sales goals* Stay current on beauty
industry trends and competitive landscape (specifically via social
media) to validate customers' interests and purchases, better
personalize recommendations to their needsQualifications* High
School or High School Equivalency* 0-1 years retail experience;
Cosmetic experience preferred* Excellent customer service,
communication, organizational skills and time management skills*
Ability to assess customer needs and make recommendationsJob:
Retail - StorePrimary Location: US-IL-Orland ParkJob Type:
StandardSchedule: Full-timeShift: VariableJob Number: 228010We are
an equal opportunity employer. Minorities, women, veterans, and
individuals with disabilities are encouraged to apply. It is
Company's policy not to discriminate against any employee or
applicant for employment on the basis of race, color, creed,
religion, national origin, ancestry, citizenship status, age, sex
or gender (including pregnancy, childbirth and related medical
conditions), gender identity or gender expression (including
transgender status), sexual orientation, marital status, military
service and veteran status, physical or mental disability,
protected medical condition as defined by applicable state or local
law, genetic information, or any other characteristic protected by
applicable federal, state, or local laws and ordinances. The
Company will endeavor to provide a reasonable accommodation
consistent with the law to otherwise qualified employees and
prospective employees with a disability and to employees and
prospective employees with needs related to their religious
observance or practices. Should you wish to apply for this position
or any other position with the Company and you believe you require
assistance to complete an application or participate in an
interview, please contact USApplicantAccommodations@Estee.com.
Keywords: Estee Lauder, Orland Park , MAC Artist - Full-Time - Orland Square - Macys - Orland Park,IL, Other , Orland Park, Illinois
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