IT Support Specialist I
Company: Marquette Bank
Location: Orland Park
Posted on: January 18, 2023
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Job Description:
Position SummaryProvide first level support to customers on
computers, applications and platforms. Troubleshoot problems and
advise on the appropriate action. Provide on-site work at any
Marquette Bank location.Responsibilities and DutiesTroubleshoot and
resolve tickets related to technical difficulties with hardware and
software.Provide computer related information and guidance to users
throughout the BankAssist with installing, repairing, maintaining,
monitoring and moving all related PC equipment including printers,
and all communication equipment.Research questions using available
information resources.Deploy desktop/laptop imagesFollow standard
help desk proceduresLog all help desk interactionsUpdate technical
skills as requiredOn Site Preventive Maintenance to all Branch
LocationsMust have the availability to adhere to a flexible work
scheduleActively complying with all applicable laws and regulations
to include the Bank Secrecy Act, the Community Reinvestment Act,
and all other deposit, lending, or non-deposit service regulations;
adhering to the Bank's internal policies, procedures, and risk
management responsibilities contained in the Human Resources Policy
and Procedures Manual as well as the Employee Handbook, the
Employee Code of Conduct, and other applicable policies.Perform
other duties and responsibilities as assigned by
supervisorSkills/Abilities RequiredMust demonstrate excellent
communication and documentation skillsAbility to handle multiple
tasks/calls in a fast paced environmentAbility to lift at least
50lbs of IT-related equipment (i.e. PCs, printers, monitors and any
other peripherals)Ability to read and comprehend specialized
technical documentation, as requiredAbility to work and interact
with management and users in highly sensitive situationsAbility to
diagnose faults under different categories such as Operating
System, Application, Email, Web and escalate the fault to relevant
specialist teamsMust be able to travel to all site locations within
the Bank's geographical locations.Education/Training RequiredHigh
school diploma or equivalentTechnology related field of study
desiredHands-on experience in the troubleshooting and break/fix of
equipmentKnowledge of MS Windows Client Knowledge with MS Active
Directory and MS Windows serverKnowledge with MS Office and
OutlookExperience using call tracking applicationsExperience with
customer service practicesRelated experience and trainingPhysical
Demands:The physical demands described here are representative of
those that must be met by employees in order to successfully
perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Employee is regularly required
to remain in a stationary position Employee may need to
occasionally move about inside the office to access file cabinets,
office machinery, etc.Employee is regularly required to operate a
computer and other office productivity machinery (i.e., a
calculator, copy machine and computer printer).Employee may need to
constantly position themselves in the office in order to retrieve
files from upper and lower drawers.Employee in this position
frequently communicates with staff and clients and must be able to
exchange accurate information in these situations.Employee may need
to frequently lift and/or move up to 25 pounds and occasionally
lift and/or move up to 50 pounds.Employee specific vision abilities
required by this position include close vision, distance vision,
color vision, peripheral vision, depth perception and ability to
adjust focus. Work Environment/Conditions: The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. The noise level in the work environment is usually
moderate. EOE-Females/Minorities/Protected Veterans/Individuals
with Disabilities PI201503336
Keywords: Marquette Bank, Orland Park , IT Support Specialist I, Other , Orland Park, Illinois
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