IT Support Specialist I

Company: Marquette Bank
Location: Orland Park
Posted on: January 18, 2023

Job Description:

Position SummaryProvide first level support to customers on computers, applications and platforms. Troubleshoot problems and advise on the appropriate action. Provide on-site work at any Marquette Bank location.Responsibilities and DutiesTroubleshoot and resolve tickets related to technical difficulties with hardware and software.Provide computer related information and guidance to users throughout the BankAssist with installing, repairing, maintaining, monitoring and moving all related PC equipment including printers, and all communication equipment.Research questions using available information resources.Deploy desktop/laptop imagesFollow standard help desk proceduresLog all help desk interactionsUpdate technical skills as requiredOn Site Preventive Maintenance to all Branch LocationsMust have the availability to adhere to a flexible work scheduleActively complying with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank's internal policies, procedures, and risk management responsibilities contained in the Human Resources Policy and Procedures Manual as well as the Employee Handbook, the Employee Code of Conduct, and other applicable policies.Perform other duties and responsibilities as assigned by supervisorSkills/Abilities RequiredMust demonstrate excellent communication and documentation skillsAbility to handle multiple tasks/calls in a fast paced environmentAbility to lift at least 50lbs of IT-related equipment (i.e. PCs, printers, monitors and any other peripherals)Ability to read and comprehend specialized technical documentation, as requiredAbility to work and interact with management and users in highly sensitive situationsAbility to diagnose faults under different categories such as Operating System, Application, Email, Web and escalate the fault to relevant specialist teamsMust be able to travel to all site locations within the Bank's geographical locations.Education/Training RequiredHigh school diploma or equivalentTechnology related field of study desiredHands-on experience in the troubleshooting and break/fix of equipmentKnowledge of MS Windows Client Knowledge with MS Active Directory and MS Windows serverKnowledge with MS Office and OutlookExperience using call tracking applicationsExperience with customer service practicesRelated experience and trainingPhysical Demands:The physical demands described here are representative of those that must be met by employees in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is regularly required to remain in a stationary position Employee may need to occasionally move about inside the office to access file cabinets, office machinery, etc.Employee is regularly required to operate a computer and other office productivity machinery (i.e., a calculator, copy machine and computer printer).Employee may need to constantly position themselves in the office in order to retrieve files from upper and lower drawers.Employee in this position frequently communicates with staff and clients and must be able to exchange accurate information in these situations.Employee may need to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.Employee specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment/Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities PI201503336

Keywords: Marquette Bank, Orland Park , IT Support Specialist I, Other , Orland Park, Illinois