IT Support Specialist I
Company: Marquette Bank
Location: Orland Park
Posted on: January 20, 2023
Provide first level support to customers on computers, applications
and platforms. Troubleshoot problems and advise on the appropriate
action. Provide on-site work at any Marquette Bank location.
Responsibilities and Duties
Troubleshoot and resolve tickets related to technical difficulties
with hardware and software.
Provide computer related information and guidance to users
throughout the Bank
Assist with installing, repairing, maintaining, monitoring and
moving all related PC equipment including printers, and all
Research questions using available information resources.
Deploy desktop/laptop images
Follow standard help desk procedures
Log all help desk interactions
Update technical skills as required
On Site Preventive Maintenance to all Branch Locations
Must have the availability to adhere to a flexible work
Actively complying with all applicable laws and regulations to
include the Bank Secrecy Act, the Community Reinvestment Act, and
all other deposit, lending, or non-deposit service regulations;
adhering to the Bank's internal policies, procedures, and risk
management responsibilities contained in the Human Resources Policy
and Procedures Manual as well as the Employee Handbook, the
Employee Code of Conduct, and other applicable policies.
Perform other duties and responsibilities as assigned by
Must demonstrate excellent communication and documentation
Ability to handle multiple tasks/calls in a fast paced
Ability to lift at least 50lbs of IT-related equipment (i.e. PCs,
printers, monitors and any other peripherals)
Ability to read and comprehend specialized technical documentation,
Ability to work and interact with management and users in highly
Ability to diagnose faults under different categories such as
Operating System, Application, Email, Web and escalate the fault to
relevant specialist teams
Must be able to travel to all site locations within the Bank's
High school diploma or equivalent
Technology related field of study desired
Hands-on experience in the troubleshooting and break/fix of
Knowledge of MS Windows Client
Knowledge with MS Active Directory and MS Windows server
Knowledge with MS Office and Outlook
Experience using call tracking applications
Experience with customer service practices
Related experience and training
The physical demands described here are representative of those
that must be met by employees in order to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Employee is regularly required to remain in a stationary
Employee may need to occasionally move about inside the office to
access file cabinets, office machinery, etc.
Employee is regularly required to operate a computer and other
office productivity machinery (i.e., a calculator, copy machine and
Employee may need to constantly position themselves in the office
in order to retrieve files from upper and lower drawers.
Employee in this position frequently communicates with staff and
clients and must be able to exchange accurate information in these
Employee may need to frequently lift and/or move up to 25 pounds
and occasionally lift and/or move up to 50 pounds.
Employee specific vision abilities required by this position
include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. The noise level in the work
environment is usually moderate.
EOE-Females/Minorities/Protected Veterans/Individuals with
Keywords: Marquette Bank, Orland Park , IT Support Specialist I, Other , Orland Park, Illinois
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