Registrar
Company: Saint Joseph Health System
Location: Mishawaka
Posted on: April 25, 2024
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Job Description:
Employment Type:Full timeShift:Evening ShiftDescription:JOB
SUMMARYGreets patient/family members and obtains/verifies
demographic, clinical, financial and insurance information in the
process of registering patients for service delivery. - This
process includes benefit verification, notification and collection
of patient liabilities, collection of patient signatures on all
appropriate forms, and the imaging/copying of registration
documents. - May provide escort or directional support to patients,
family members, and visitors. - Duties should be performed while
enhancing the patient experience throughout all interactions, the
majority of which will be in person.JOB DUTIES1. - Actively
demonstrates the organization's mission and core values, and
conducts oneself at all times in a manner consistent with these
values.2. - Knows and adheres to all laws and regulations
pertaining to patient health, safety and medical information.3. -
Ensures patient safety and maintains integrity of Electronic Master
Patient Index by authenticating patient identity throughout all
essential functions. - Ensures the patient is properly identified
and has on armband prior to leaving registration area.4. - Meets or
exceeds established customer service, productivity, and quality
standards in all essential functions.5. - Maintains a working
knowledge of applicable Federal, State, and local laws and
regulations, Trinity Health's Organizational Integrity Program,
Standards of Conduct as well as other policies and procedures in
order to ensure adherence in a manner that reflects honest,
ethical, and professional behavior. - This includes all government
notices and other payer notices.6. - Completes entire registration
process and maintains departmental objective for accuracy by
validating/obtaining all required demographic, clinical, financial
and insurance information in the registration computer system. -
Activities may occur in multiple locations, including patient
access points of service, ancillary departments, patient nursing
units, the Emergency Department as well as via telephone.7. -
Ensures insurance card copies, consent forms and other required
paperwork is documented in the patient's electronic medical
record.8. - Ensures all patients are checked in, in a timely
manner, following specific departmental procedures. - Ensures
patients have a valid physician order prior to registering the
patient.9. - Utilizes and validates information from multiple
internal and external computer sources, such as various payers,
Patient Access and Patient Accounting systems, or other healthcare
providers, to ensure data accuracy. - This includes performing
insurance eligibility/benefit verification utilizing a variety of
mechanisms, primarily Electronic Data Interchange transactions,
payer web access and, in some cases, calling payers directly and
documenting that information in the registration system.10. -
Informs patient/guarantor of their liabilities and collects
appropriate patient liabilities including co-payments,
co-insurances, deductibles, and deposits prior to or at the point
of registration. - In collection of funds, documents payments in
the patient accounting system and provides patient with a payment
receipt.11. - Provides pricing estimates and communicates
pre-service patient liability based on expected charges from price
guide or Financial Counselor, and potential coverage, as
requested.12. - Performs bed control functions that relate to
multiple patient types (Inpatient Admission, Outpatient
Observation, Bedded Outpatients, Diagnostic Outpatients, Emergency
Department) to ensure status is correct against the physician order
for compliance and payment purposes.13. - Validates medical
necessity to ensure clinical and financial clearance. - Contacts
scheduling, physician office and/or ancillary department staff for
clarification on diagnosis and/or test(s)/procedure(s) as
necessary. - Presents patient with Advanced Beneficiary Notice or
waiver if medical necessity conditions are not met.14. - Resolves
account, system, and technology issues within the department and
collaborates with other departments to resolve issues, using the
help of the Resolution Center when necessary.15. - Provides
information, directions, transportation within the facility and
assistance to patients, family members and visitors, ensuring
timely, customer-centric service delivery. - Communicates with
various ancillary departments to ensure smooth patient flow and
high data integrity.16. - Meets or exceeds productivity standards
and during low patient volume times in service areas, actively
seeks other duties to meet departmental needs. 17. - May serve as
relief support, if the work schedule or work-load demands
assistance to departmental personnel. - May be chosen to serve as a
resource to train new colleagues. - Cross-training in various
functions is expected in order to assist in the smooth delivery of
departmental services.18. - Performs other duties consistent with
purpose of job as directed.JOB SPECIFICATIONS AND CORE
COMPETENCIESEducation: - - High school graduate required. -
Associates Degree or an equivalent combination or education and
experience preferred.Licensure: - None.Experience: - At least one
year within a healthcare provider and/or payer environment
performing patient access and/or customer service activities, is
desired.Other Job Requirements: - Interpersonal skills necessary to
negotiate in high-stress situations when representing the
organization.Excellent communication skills (verbal and written)
and organizational abilitiesAccuracy, attentiveness to detail and
time management skills are required.Working knowledge of third
party payer regulations, requirements, and laws governing.Working
knowledge of medical terminology preferred.Knowledge in word
processing and spreadsheet applications required.Ability to
calculate figures and amounts such as discounts, co-insurance,
co-pays and deductibles.Must be able to set and organize own work
priorities and adapt to them as they frequently change. - Must be
able to work concurrently on a variety of tasks in an environment
that may be stressful. - Excellent problem solving skills are
essential.Must be comfortable operating in a collaborative, shared
leadership environment.Must possess a personal presence that is
characterized by a sense of honesty, integrity, and caring with the
ability to inspire and motivate others to promote the philosophy,
mission, vision, goal and values of the organization.Assigned hours
within your shift, starting time, or days of work are subject to
change based on departmental and/or organizational needs.Our
Commitment to Diversity and Inclusion -Trinity Health is one of the
largest not-for-profit, Catholic healthcare systems in the nation.
Built on the foundation of our Mission and Core Values, we
integrate diversity, equity, and inclusion in all that we do. Our
colleagues have different lived experiences, customs, abilities,
and talents. Together, we become our best selves. A diverse and
inclusive workforce provides the most accessible and equitable care
for those we serve. Trinity Health is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, status
as a protected veteran, or any other status protected by law.
Keywords: Saint Joseph Health System, Orland Park , Registrar, Other , Mishawaka, Illinois
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