Senior IT Technician
Company: TeamLogic, Inc.
Location: Oak Lawn
Posted on: April 25, 2024
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Job Description:
Senior IT Technician
About Us:
We are a nation-wide network of locally owned businesses providing
comprehensive IT services to small- and medium-sized businesses in
the Chicago Metro/Northwest Indiana area. TeamLogic IT is a
recognized Managed Services leader, consistently ranked in the top
100 on the annual MSP Mentor list of the Top 501 world-wide company
rankings of progressive managed IT services providers. Recently
awarded Channel Futures MSP 501 MSP of the Year. We offer
networking, security, data and email services, as well as hardware
and software support in addition to a variety of consultation and
preventative maintenance services.
Description:
The Senior IT Technician requires both proven experience with
technology and outstanding personal communication skills. You
should enjoy building solutions that leverage technology to meet a
client's business needs. The Senior IT Technician works jointly
with sales to provide pre- and post-sales support, including tasks
such as discovery meetings, site visits, proposals and
presentations, technical assessments, implementation and ongoing
technical account management. A positive, service-oriented
personality is a must.
Senior IT Technician Responsibilities:
--- Provide support of incoming requests to the service desk via
telephone, web portal, email to ensure courteous, timely, and
effective resolution of end-user issues.
--- Provisioning and system setup for new hires.
--- Prioritize incidents and service requests according to defined
processes to meet defined SLAs.
--- Use remote tools and diagnostic utilities to aid in resolving
support requests.
--- Perform hands-on fixes at the desktop level when remote tools
are not appropriate, including hardware repairs, delivery of
peripherals, or other fixes as determined.
--- Installing and configuring hardware and software components
throughout various network infrastructure devices.
--- Install antivirus software and ensure virus definitions are up
to date.
--- Server administration via Active Directory, File & Print
services, DNS, DHCP.
--- Network firewall and switch administration and maintenance.
--- Perform preventative maintenance, including checking and
cleaning of workstations, printers, and peripherals.
--- Establishing good relationships with all departments and
colleagues.
--- Ensuring company safety and security standards are met.
--- Some network and server solution design and architecture.
Our ideal candidate has the following qualifications:
--- Minimum of five years hands-on experience configuring,
troubleshooting and repairing networking equipment, Windows servers
and workstations, Exchange server and Active Directory
--- Three years of experience in a client-facing environment such
as sales engineering
--- Excellent verbal and written communication skills and is
comfortable working with clients at a business level to understand
their current and historic issues regarding their business and
technology
--- Possesses strong organizational and time-management skills
--- Experience writing proposals for and implementation of
technical solutions to fulfill business needs
--- Results-oriented, self-motivated, energetic, professional,
reliable and a team player
--- Strong understanding of technology and business productivity
systems
--- Experience with RMM (remote monitoring and management) tool a
plus
--- Ability to problem solve at a high level, extraordinary
customer service skills, strong multi-tasking and organizational
skills
--- Experience architecting, provisioning, deploying, and
supporting Windows servers and associated VMs
--- Experience provisioning and supporting cloud server
environments like Azure and AWS
--- Sales training/experience is a plus
Ideally you will have one or more of the following
certifications:
--- CompTIA Net+ and/or CompTIA Security+
--- MCSA (Microsoft Certified Systems Administrator/Solutions
Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP
Microsoft Certified IT Professional, MCSE (Microsoft Certified
Solutions Expert)
--- CCNA or CCIE-Cisco certifications a real plus
We offer competitive wages (based on experience), challenging work,
career opportunities, a pleasant work
environment and ongoing training.
Compensation: $55,000.00 - $75,000.00 per year
Our growth isn't measured in numbers, it's an investment in
aligning with the best talent
If you have a background and skillset for IT and a determined
mindset to overcome any obstacle, you'll enjoy being part of
TeamLogic IT. Our team exhibits a deep-seated need to expand
boundaries, flex know-how and resolve challenges with smart
solutions. That's a good thing since technology is always
advancing, creating an environment that's fast-paced and dynamic.
When you work for a local office, you're part of a bigger entity
that fosters team collaboration among hundreds of technicians
across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses
across the country so they perform better, grow faster and achieve
more. As a result, we are constantly providing our teams with the
highest level of support, training and career advancement
opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring
decisions will be made by the management of this franchisee. All
inquiries about employment at this franchisee should be made
directly to the franchise location, and not to TeamLogic IT
Corporate.
Keywords: TeamLogic, Inc., Orland Park , Senior IT Technician, Professions , Oak Lawn, Illinois
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