Inside Sales Representative
Company: A Place for Mom
Location: Orland Park
Posted on: February 21, 2021
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Job Description:
Inside Sales Representative - Senior Living Advisor Remote A
career with A Place for Mom (APFM) is an opportunity for you to
join a rapidly expanding company committed to making a difference
for seniors and their families. A Place for Mom is an online
platform connecting families searching for senior care services
with a team of experienced advisors providing insight-driven and
personalized solutions. Our mission, as the leader in senior care
advisory, is to be a trusted destination for families and our
community customers. We are a quickly growing organization with
over 500 advisors connecting more than 300,000 families every year
to one of our community customers.Employees Who Thrive At A Place
For Mom Live Our Values Every Day And Are An Important Part Of Our
Hiring PracticesLiving by our values and working to achieve
excellence on behalf of our customers is integral to success at A
Place for Mom.* Focus on Excellence * Act with Integrity & Assume
Positive Intent * Drive Outcomes Every Day with Passion and A Sense
of Mission * Make the Lives of our Families and Customers Better,
Easier and More Successful * Realize the Full Potential in Each
Team Member. Work as a Single Supportive Team The PositionSenior
Living Advisors (SLAs) are inside sales representatives responsible
for educating families on senior care options and working with them
to find the right senior living communities that match their needs.
The SLAs take inbound pre-screen leads and help guide the seniors
and their families from initial consultation, to touring of
facilities, and ultimately moving into a senior living community.
This requires not only working with the families but also acting as
the liaison between families in need and the senior housing
communities or care providers.Who You AreA great SLA has empathy
for the families we serve, loves sales, is strongly internally
motivated, and has the ability to quickly learn the details of a
unique industry, like senior living. A SLAs primary focus is
referring and moving families into appropriate customer communities
and guiding them through the lifecycle of the search process by
understanding a family's unique needs and demonstrating an intimate
knowledge of customer communities.The success of an SLA is measured
by reaching daily call benchmarks, scheduling tours at customer
communities, and converting leads into customer move-ins resulting
in achievement of their monthly sales quota.Responsibilities*
Consistently exceed monthly sales quota.* Build relationships and
educate families over the phone on referral process. Ensure
families understand the value of A Place for Mom throughout their
senior living search. * Understand family needs and refer
appropriate customer communities. * Manage the sales process. Guide
families through their search process all the way to move-in
including follow up with families and customer communities. *
Understand customer community offerings, resident requirements, and
sales process. * Manage lead pipeline on a daily basis and
accurately record in the Company's CRM to ensure up-to-date family
information and status, as well as maintain accurate forecasts. *
Structured, pre-scheduled training attendance is mandatory.*
Communicate daily via phone and email to families and customers.*
Other duties as assigned.Required Skills And Competencies* History
of exceeding sales quota* Ability to work from home and be
internally motivated to surpass your goals* 3+ years' experience
with documented history of success positioning and selling
solutions to businesses or consumers in a quota or metrics driven
environment.* Demonstrated ability to assess family situations and
quickly develop solutions based upon family needs.* Documented
history of ability to develop and maintain good working
relationships in a multi-stakeholder relationship.* Ability to
deliver results while working in a highly-independent environment.*
Willingness to quickly come up to speed on the senior living
industry.* Ability to multi-task; simultaneously talk on the phone
and take notes on the computer.* Strong computer and typing skills
necessary, including Word and Excel.Education
RequirementsBachelor's degree preferred.Home Office And Profile
Requirements* SLAs are required to have a designated home office
space, allowing for privacy during working hours, as well as a high
speed internet connection.* It is expected that SLAs manage a daily
schedule that is free from distractions and interruptions. Taking
care of children or audible pets is not permissible during work
hours.* You will be provided with a laptop fully loaded with
Microsoft Office, Outlook, Five 9 VOIP phone system, access to our
CRM system and VPN so that you may connect to our intranet.* The
Company's internet-based model requires that SLAs feature their
likeness in a standard format on the Company's websites, in
communications with families and on LinkedIn to underscore
confidence and trust in the real and local SLAs we
employ.CompensationThe position is an hourly, non-exempt position.
The position earns a base salary with uncapped bonus potential.
Working hours are scheduled at 40 hours per week that include some
nights and weekends; overtime is paid for time worked over 40 hours
per week (or as applicable by state law), which should be approved
in advance by the manager.You will work with your Regional Manager
to establish a full-time, 40 hour work schedule.
Keywords: A Place for Mom, Orland Park , Inside Sales Representative, Sales , Orland Park, Illinois
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