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Sales Associate

Company: Scandinavian Designs - Dania Furniture
Location: Orland Park
Posted on: January 11, 2022

Job Description:

Sales Associate in Orland Park-!!Reports to: Store ManagerPosition: Non-Exempt/HourlyLocation: 14830 S La Grange Road, Orland Park, IL 60462Job Type: Full-time with hourly base pay + commission

Join our sales team at Scandinavian Designs - Dania Furniture as a Sales Associate and be part of dynamic and expanding furniture retail company. Our Sales Associates are passionate about connecting with customers, providing meaningful solutions and developing a network of highly satisfied customers through the offerings of Dania Furniture and home d--cor.

If you love mid-century modern, rustic and contemporary interior products and styles, love to have fun, sell and inspire customers, please join us.

What You Will Do

  • Create satisfied customers through honest, knowledgeable and ethical selling practices.
  • Maximize sales growth and profitability in a commission-based sales environment.
  • Provide excellent and wholehearted customer service with a positive, knowledgeable and consultative approach.
  • Contribute to a positive team atmosphere dedicated to the company's mission of being recognized for the highest level of customer and team member satisfaction.
  • Become an expert in our product and services through active self-led learning and company driven product and service training.
  • Set energizing sales goals, always striving to improve. You actively seek feedback and practice new habits of success.
  • Sales Associates responsibilities include and not limited to:
    • Process sales including cash and credit, service and refund transactions accurately
    • Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers
    • Greet our clients and answer our phones in a prompt, warm, professional and polite manner
    • Process all after-sale service issues with empathy and by following company policy
    • Assist in daily opening and/or closing procedures for store in accordance with policy.
    • Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations
    • Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise
    • Keep the showroom clean, well maintained and welcoming
    • Support the warehouse, store support and delivery drivers as needed
    • Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
    • Read and respond to company communications shared on the company intranet
    • Follow through on emails designated to you within the same dayWho You Are
      • 6 months to 2 years or more in sales, retail and customer service experience encouraged.
      • Excellent communication skills and professional sales presentation.
      • Able to read product and transaction information.
      • Associates are available to work a combination of days, evenings and weekends.
      • Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
      • Able to successfully complete the pre-employment background check.
      • Standing and walking most of the day.
      • Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
      • Some bending, kneeling and stooping.
      • Light cleaning, vacuuming and dusting.
      • Working with hand tools for assemblies.
      • Occasional travel to customer sites and meetings.
        Education:High School diploma or equivalent, experience in customer service, retail sales, interior design or consulting preferred and not required.
        Scandinavian Designs Furniture - Dania Furniture Offers:
        • Benefits - Medical, Dental, Vision, Health Savings Account (HSA)*
        • 401k with employer contribution
        • Work life balance - Paid Time Off (PTO)
        • Fun and rewarding work
        • Visually inspiring workplace
        • Family-oriented team environment
        • Regular schedule
        • Generous merchandise discounts
        • Pet Insurance
        • Tuition assistance
          • Benefits eligibility depends on scheduled hours.
            A family business 50+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. in the near future, our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.

            We are an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Keywords: Scandinavian Designs - Dania Furniture, Orland Park , Sales Associate, Sales , Orland Park, Illinois

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