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Patient Service Representative

Company: Orthodontic Experts Ltd
Location: Orland Park
Posted on: June 9, 2024

Job Description:

Job Type



About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:

  • Accountability
  • Continuous Improvement
  • Inclusion
  • Integrity
  • Respect
  • Teamwork
  • Transparency Job Description:

    Calling all healthcare heroes with a passion for people and a knack for organization! As a Patient Service Representative, you're not just the first smile patients see - you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.

    Duties include, but are not limited to:
    • Answer all phone calls.
    • Listen and return all voicemails left in front of office phones.
    • Check-in new and existing patients and let the clinical staff know that the patient has arrived.
    • Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
    • Check out patients (collect payments, make next appointment)
    • Handle questions and provide information to walk-in patients.
    • (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
    • Maintain comm-log up to date with all necessary patient/parent communication information.
    • Review the daily schedule of the clinic for any changes.
    • Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
    • Review for Bonding approvals
    • Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
    • Understand cancellation policy and reiterate it to patients.
    • Print end of the day reports.
    • Check collected payments against the report and check all credit card transactions. Requirements

      • High school degree or GED equivalent
      • 3 years of customer service experience
      • 2 years of patient service experience
      • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
      • Excellent problem solving and de-escalation skills.
      • Excellent written and verbal communication skills Working Hours/ Location:
        • Monday - Wednesday 8:45am - 5:00pm
        • Thursday 7:45am - 4:00pm
        • Friday 6:45am - 3:00pm
        • 2 Saturdays per month
        • 13117 S. La Grand Road , Orland Park, IL 60462
        • Travel availability to cover Burbank, Kedzie, Pilsen
        • Bilingual - Polish, Arabic (Preferred) Benefits (for our full-time employees)
          • Paid Patient Service Representative Training
          • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
          • Medical, Dental, Vision, and Life Insurance
          • Short-Term Disability
          • Employee Assistance Program
          • Health Savings Account
          • Dependent Care Account
          • 401(k) and matching
          • Paid Time Off
          • Identity Theft Protection - LifeLock
          • MetLaw
          • Pet Insurance
          • Free and discounted Orthodontic Treatment?
          • Monthly Bonuses

Keywords: Orthodontic Experts Ltd, Orland Park , Patient Service Representative, Sales , Orland Park, Illinois

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