Outbound Sales Specialist
Company: i4 Search Group Healthcare
Location: Chicago
Posted on: January 14, 2026
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Job Description:
Job Description Job Description Outbound Sales Specialist
Location: On-site in Chicago, IL (office-based outbound calling
role) Department: Commercial / Sales Reports to: Head of Outbound
Sales Salary: 45-65k base yearly plus production Benefits: Full The
Outbound Sales Specialist is a front-line, phone-based sales role
responsible for initiating proactive outbound calls to targeted
existing customers and select prospects. The primary objective is
to grow utilization, improve retention, and activate
underpenetrated opportunities within our current customer base.
Initial focus will be almost exclusively on existing customers and
known targets (e.g., onboarding DSO offices, scanner placements,
win-back accounts, and loyal but low-utilization customers). Over
time, the role will expand to include outreach to new prospects and
targeted non-buying practices. This is a high-activity,
metrics-driven position that requires comfort spending most of the
day on the phone and at a computer, documenting interactions,
following structured call strategies, and engaging in consultative
selling. Key Responsibilities Outbound Calling & Pipeline
Generation Make a high volume of proactive outbound calls each day
to a defined list of existing lab customers and targeted practices.
Execute structured calling campaigns (e.g., onboarding, scanner
follow-up, win-back, loyalty expansion) using call guides while
personalizing based on practice needs. Qualify opportunities,
uncover needs, and set clear next steps (e.g., additional cases,
trials of new indications, digital scanner demo, training call).
Log all calls, outcomes, and follow-ups accurately and promptly in
the designated system. Existing Customer Growth & Retention Call
into onboarding DSO offices to welcome them, confirm first cases,
and identify ways to accelerate adoption. Work with practices where
the lab has placed a digital scanner (e.g., iTero/Lumina) to drive
ongoing usage, troubleshoot barriers, and connect them to training
resources. Conduct win-back campaigns to re-engage practices with
declining or lapsed volume; identify root causes and position
appropriate solutions. Identify loyal but underutilizing customers
and engage them in discussions to expand product mix, indications,
and share-of-wallet. Digital Scanner & Program Promotion Introduce
and explain the lab's digital scanner program to existing analog
customers, highlighting the benefits of digital workflows, the
scanner placement model, and expected case volume commitments.
Educate practices on the basics of digital impressions, workflow
changes, and how the lab supports them through training and
technical services. Coordinate with internal teams (Technical
Services Director, Customer Service, and Production) to ensure
smooth onboarding and follow-up for new scanner placements.
Cross-Functional Collaboration & Feedback Partner with Customer
Service, Case Entry, and Technical Services to identify practices
that need outreach (e.g., high remake rates, poor impressions, low
scanner utilization). Provide structured feedback to the lab
leadership about common customer themes, objections, and
opportunities for new services or improvements. Participate in
regular huddles and pipeline reviews with Commercial leadership to
refine call strategies, target lists, and scripting.
Keywords: i4 Search Group Healthcare, Orland Park , Outbound Sales Specialist, Sales , Chicago, Illinois
